Frequently Asked Questions
If you have questions, please read this section. If you have additional questions that are not answered here, please contact us by writing to email@example.com or call at +371 22321000.
What is SELF STORAGE?
SELF STORAGE box storage facility is a complex of self-service storage units that provides an opportunity to individuals and businesses to have a convenient storage for their items in a safe and easily accessible place near the centre of Riga with a 24/7 smart key access. We give our customers an opportunity to choose the most suitable storage area and rental period, both long- and short-term. Just bring your stuff – boxes, a piano, a refrigerator, a bicycle, a couch or a document archive – and leave them for secure storage at our premises. Active processes can be easily monitored using the smart key.
How does SELF STORAGE work?
SELF STORAGE facilities provide a customer-friendly and accessible service. The minimum storage period is one month. The size of your storage unit can be changed easily as needed from 1.5m2 to 20m2. Our storage terms and conditions are user-friendly, easy and simple to read for the convenience of our customers. SELF STORAGE is a customer-friendly and accessible service. Our professional representatives are ready to answer all of your questions about SELF STORAGE and will help to resolve any issues related to the use of your unit.
What are the hours of operation of SELF STORAGE?
24/7 access to premises with a smart key. Our office is open weekdays from 9:00 – 18:00.
What safety measures are in place in SELF STORAGE warehouses?
Safe storage has always been our number one priority. We understand how important your belongings are and how many memories they can hold. For this reason, we have introduced smart keys that provide access only to authorised customers. In addition to the alarm system and video surveillance, our facilities are equipped with motion and thermal sensors that monitor any activity on the entire site, as well as in each and every room. The shared rooms are protected with a Class A fire protection system. If an alarm is activated, the respective unit will be checked by a professional security service that will report to the customer as soon as possible. We also offer insurance for extra peace of mind.
What self-storage unit sizes are available?
SELF STORAGE offers storage units for various commercial and household needs ranging in size from 1.5m2 to 20m2. We have units suitable for storage of seasonal items such as skis, bikes, etc. as well as large units that can be used by companies for storage of raw materials and other items. If you are unsure how much space you need or its ability to accommodate your things, see the visualisations on our homepage or call us at +371 22321000.
What hygiene requirements are in place?
SELF STORAGE offers state-of-the-art premises with the latest technology and equipment. We are responsible for the cleanliness of shared spaces. To maintain confidentiality, we have no access to rented units, thus, pursuant to our cooperation agreement, customers take any and all responsibility for them.
What can I store?
The list of permissible items is almost unlimited. However, to ensure safety and security, we have compiled a list of prohibited items: any illegal or illegally obtained goods, firearms, chemical substances, flammable substances, compressed gas, fuel, goods that require special storage conditions and, of course, all living beings. If we suspect violations of storage conditions, we will inform the owner of the premises and, if needed, the police and other law enforcement bodies.
How can I register when bringing belongings?
Customers can book and pay for a suitable unit via our homepage or in person at our office.
How can I stop using the warehouse?
If you wish to stop renting your storage unit please let us know 1 month in advance by sending an e-mail to firstname.lastname@example.org
How can I change the unit size?
If your needs change and you wish to move your stuff to a larger or smaller unit, we will promptly find the best option. We recommend that you inform us of such requests 3 days in advance.
How and when do I pay?
You can pay at the SELF STORAGE Information Centre with a payment card, or online if you sign your agreement remotely. As soon as you start using your unit, a monthly fee for the current month applies.. We trust our customers and do not ask for a deposit. If you choose any of our special offers, you will have to pay the amount included in the offer.
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